Refund policy

Returns & Exchanges

1. Damaged items

If your order arrives damaged, contact us within 7 days of delivery with your order number and unboxing photos that show the packaging and the damage. We will send a replacement of the same item and cover the shipping. You do not need to return the damaged piece.

2. Change-of-mind returns

Unused items may be returned within 7 days of delivery. Return shipping is paid by the customer. Refunds are issued to your original payment method within 3 business days after we receive the return. It may take an additional 5–10 business days to appear, depending on your bank or card issuer.

3. About handmade pieces

Each piece is shaped and glazed by hand. Speckles, slight shifts in colour, and small variations in form are natural traits of handmade ceramics, not defects, and are not covered by damage replacement. Change-of-mind returns still apply.

4. How to request

Email gdx940909@gmail.com with your order number, photos, and your request.